Frequently Asked Questions

Traders Ledger supports all major markets: Forex, Indian & Global Equities, Crypto, and Futures & Options. Our market-agnostic design adapts to your trading style.

You can bulk import trades via CSV. Go to Trades → Import CSV, map your columns (instrument, entry/exit, P&L, etc.), and upload. We also support manual entry with screenshot attachments.

Currently, Traders Ledger is a responsive web application that works on all devices. A dedicated mobile app is on our roadmap for 2026.

We track 20+ metrics including P&L, win rate, profit factor, average R:R, expectancy, maximum drawdown, average hold time, and performance across strategies, instruments, and time periods.

Our AI analyzes your trading history to identify patterns, common mistakes, and winning setups. You receive personalized insights and actionable feedback based on your unique trading data.

The Rule Engine lets you define trading rules (max risk per trade, max trades per day, session times, HTF bias requirements) and tracks violations with severity levels. It helps build discipline.

Yes! You can upload multiple screenshots per trade to document your setups, entries, and exits. Screenshots are stored securely and displayed in your journal.

We accept all major credit/debit cards, UPI (for Indian users), and international payment methods through our secure payment processor.

Yes, you can cancel anytime from Settings → Subscription. Your access continues until the end of your billing period.

We offer a 14-day money-back guarantee on annual plans. For monthly plans, refunds are evaluated case-by-case. Contact support for assistance.

Your data is preserved but access may be limited based on Free tier limits (e.g., 50 trades/month). You can export your data anytime.

Yes. We use bank-level AES-256 encryption for data at rest, TLS 1.3 for data in transit, and implement strict access controls. Your data is never sold to third parties.

No. Your trading data is completely private and encrypted. Traders Ledger staff cannot access your individual trades, positions, or P&L.

Data is stored in secure cloud servers with regular backups. We use industry-standard infrastructure with 99.9% uptime guarantees.

Active account data is retained indefinitely. After account deletion, you have a 30-day grace period, then data is permanently deleted. See our Data Retention Policy for details.

Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox.

Common issues: incorrect password, account not verified, or browser issues. Try clearing cache/cookies or use the password reset option. Contact support if issues persist.

Go to Settings → Account → Export Data. You can export trades (CSV), journal entries (JSON), and screenshots (ZIP). Data export is available on all plans.

Traders Ledger requires an internet connection. Offline mode is not currently supported but is on our feature roadmap.